Rescheduling and cancelling 1:1 coaching sessions

In order for the platform to correctly reflect on the Coaching Programme's progress, it is essential to properly reschedule/cancel any coaching sessions if you require to do so.

If there are over 24 hours until the session begins, go to the 'Coaching Programme' page on Mindbeat and on the 'Upcoming Sessions' section please select 'Reschedule Session'.

On the next page select 'Cancel session' where you will also be able to leave a note to your member for your reason for cancelling. After this step you will then be redirected to reschedule your coaching session. 

If there are less than 24 hours until the session begins, go to the 'Coaching Programme' page and on the 'Upcoming Sessions' section please select 'Cancel Session'.

On the next page select 'Cancel session' and you will be redirected to the page where you can take actions on this session. 

By selecting ' Yes, reallocate it' the session is going to be reallocated and you'll be able to schedule a new session.

By selecting ' No, charge & deduct it' the session is going to be deducted from the Coaching Programme.