Ending 1:1 coaching session and updating its status

In order for the platform to correctly reflect on Coaching Programme's progress, it is essential to properly end the session.

In order to finish the 1:1 coaching session click the "End Session" button on the session page 

In the pop-up you'll be provided with 2 options:

Mark the session as held - is selected when the session with the member took place

Mark the session as missed - is selected when the member didn't appear for the session

After selecting the proper option click "End session" button

Note: if your coaching session took place off-platform please do not forget to come back to the platform to mark the session as held. Otherwise, it'll be marked as missed. 

In case if the session was marked as missed but it was actually held you still have time to change the session status. Go to the member's Coaching Programme page and click "View Missed Call" which will lead you to the Missed Session page. On this page you have the next options:

By clicking "Mark the session as held" button the status is going to be changed to held

By clicking "Yes, reallocate it." button the session is not going to be deducted from the Coaching Programme 

By clicking "No, charge & deduct it." button the session is going to be deducted from the Coaching Programme

Remember we'll automatically deduct and charge the session if you don't take action within 24 hours.